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Mind the Gap
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In a support function, doing a really good job for your business customer is a really good way to get noticed and advance your career. How do top professionals build a great reputation with the business?

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Many people say one of the big challenges in their career is that they are not very diplomatic. It’s often a problem for people who are highly goal oriented and incurably honest. Diplomacy can be a weakness or it’s something they find very tiring. So the question is – how do we get better at it?

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If you are thinking about seeking a new role, it’s important to consider how you can “close the gap” between your current capability and the capability you need to perform successfully in that role.

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We’ve interviewed a lot of people who reached senior responsibilities at an early age. How do they do it?

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In advancing your career, it’s important to be aware that the riskiest part of a manager’s job is hiring a new member into their team – hiring the wrong person can hinder the team’s progress, can slow the manager’s own work down, and can upset the existing team dynamic.

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